Bloomin’ Lovely Flower Farm – Website Terms and Conditions (UK)

Please read these Terms and Conditions carefully before using the Bloomin’ Lovely Flower Farm website or purchasing any products or services. By using our website, placing an order online, or purchasing from us in person, you agree to be bound by these Terms and Conditions and by applicable UK law, including consumer and intellectual property legislation.

These Terms and Conditions do not affect your statutory rights under UK law.

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1. About us

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• “We”, “us” and “our” refer to Bloomin’ Lovely Flower Farm, operating from [insert address], United Kingdom.

• You can contact us at [insert email] and [insert phone number].

• These Terms apply to:

  • use of our website

  • online purchases via our website or other online platforms we manage

  • in‑person purchases at the farm or at events

  • paid services such as workshops, events, courses, experiences and similar activities.

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2. Use of our website

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• Our website is provided for personal, non‑commercial use only.

• You agree not to use the website for any unlawful purpose or in any way that may damage or impair the website or interfere with other users.

• We may update, suspend or withdraw all or any part of our website at any time without notice.

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3. Products and services

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• Images and descriptions of flowers, products and services are for guidance only; as flowers are natural products, variations in colour, size, shape and availability will occur.

• We reserve the right to substitute flowers or products of equal or higher value if a particular variety is unavailable, especially in the case of seasonal or weather‑dependent items.

• Details of workshops, events and services (including content, timing and location) are accurate to the best of our knowledge at the time of publication but may be subject to reasonable changes.

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4. Pricing and payment

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• All prices are shown in pounds sterling (GBP) and include UK VAT where applicable.

• We reserve the right to change prices at any time, but confirmed orders will be charged at the price shown at the time of purchase.

• Payment must be made in full at the time of purchase for online orders, and at or before the point of sale for in‑person purchases and services unless otherwise agreed.

• We use third‑party payment providers who are responsible for processing your payment details securely.

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5. Online orders and contract formation

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• When you place an order online, you are making an offer to purchase the products or services selected.

• A contract is formed only when we send you an order confirmation by email.

• We may decline or cancel an order (for example, if stock is unavailable, there is an error in pricing, or we reasonably suspect fraud). In such cases any payment taken will be refunded.

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6. Delivery, collection and risk

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• Delivery and shipping arrangements (including areas served, estimated timescales and customer responsibilities) are set out in our Shipping Policy.

• Risk in the products passes to you when the order is delivered to the address or safe place you have provided, or when you collect the items.

• Ownership of the products passes to you only when we have received full payment.

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7. In‑person purchases

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• In‑person purchases at the farm, markets or events are subject to these Terms and to any specific notices displayed at the point of sale.

• Please check your items at the time of purchase; if you have any concerns, raise them with us as soon as possible.

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8. Workshops, events and services

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• Bookings for workshops, courses, farm tours and other paid services are confirmed only once payment has been received (unless we have agreed an alternative arrangement).

• We reserve the right to cancel or reschedule an event or service (for example due to illness, extreme weather, or insufficient numbers). In such cases you will be offered a transfer, credit or refund.

• You are responsible for ensuring that any participant under your booking meets any age or health requirements we specify and that you follow all safety instructions given on site.

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9. Cancellations, returns and refunds

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• Your rights to cancel or return goods and to receive a refund are governed by UK consumer law, including the Consumer Rights Act 2015 and, for applicable distance sales, the Consumer Contracts Regulations.

• Because fresh flowers and some made‑to‑order items are perishable or personalised, the usual 14‑day cancellation period for distance contracts may not apply in full. We will set out any exceptions clearly at the point of sale where relevant.

• If a product is faulty or not as described, you may be entitled to a repair, replacement or refund in line with your statutory rights.

• For workshops, events and services, any specific cancellation and refund terms (such as notice periods or non‑refundable deposits) will be made clear at the time of booking and will operate alongside your statutory rights.

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10. Intellectual property and copyright

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• Unless stated otherwise, all content on our website and in our materials, including text, logos, branding, photographs, graphics, designs, videos and digital downloads, is owned by or licensed to Bloomin’ Lovely Flower Farm and is protected by UK copyright and other intellectual property laws.

• You may view, print or download content from our website for your own personal, non‑commercial use only.

• You must not copy, reproduce, distribute, modify, publish, repost, or create derivative works from any part of our content without our prior written permission, except as allowed by law (for example, fair dealing for the purpose of review or private study).

• Any trade names, logos or trademarks used on our website or materials remain the property of their respective owners and may not be used without permission.

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11. User‑generated content (photos, reviews, social media)

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• If you tag us, share photos with us, or submit reviews, testimonials or other content (“user content”), you confirm that you own the rights in that content and that it does not infringe anyone else’s rights or contain unlawful material.

• By providing or tagging user content, you grant Bloomin’ Lovely Flower Farm a non‑exclusive, royalty‑free licence to use, reproduce and share that content on our website, social media and marketing materials, in line with any permissions you have agreed (for example, via a photo/video consent form).

• You can withdraw consent for future use of your content at any time by contacting us; this will not affect any use that has already taken place in good faith.

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12. Data protection and privacy

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• We process personal data in accordance with UK data protection law, including the UK GDPR and Data Protection Act 2018.

• Our Privacy Policy explains what information we collect, how we use it, who we share it with and your rights. By using our website and services, you acknowledge that your personal data will be processed as described in that policy.

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13. Liability

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• We will use reasonable care and skill in providing our website, products and services.

• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

• Subject to the above, we are not responsible for:

  • losses that were not foreseeable when the contract was formed

  • business losses or loss of profit, where you are a consumer

  • any loss caused by events beyond our reasonable control (for example, extreme weather, transport disruption, or third‑party service failures).

• Your statutory rights as a consumer are not affected.

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14. Third‑party links and services

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• Our website may contain links to third‑party websites or services. These are provided for your convenience and do not mean that we endorse their content or policies.

• We are not responsible for the content, security or practices of third‑party sites or services.

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15. Changes to these Terms

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• We may update these Terms and Conditions from time to time, for example to reflect changes in our services, in law, or in best practice.

• The version in force at the time you place an order or make a booking will apply to that transaction.

• The latest version will always be available on our website.

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16. Governing law and jurisdiction

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• These Terms and any disputes or claims (including non‑contractual disputes or claims) arising out of or in connection with them are governed by the laws of England and Wales.

• You and we agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

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17. Contact details

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If you have any questions about these Terms and Conditions, or about an order, booking or service, please contact:

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Bloomin’ Lovely Flower Farm​​

Goodstone Cross,

Newton Abbot

Devon, UK

TQ12 6LJ,

Email: contactus@bloominlovelyflowerfarm.co.uk
Phone: TBC

Please review these Terms regularly to ensure you understand the conditions that apply to your use of our website, purchases and services.