top of page

Shipping Policy

Processing Orders

  • We prepare and pack orders during our normal working days (not including bank holidays).

  • Fresh flowers are cut and packed as close as possible to the dispatch date to maintain quality.

  • If we are unable to fulfil your order (for example due to crop failure or extreme weather), we will contact you to offer an alternative or a refund.

Delivery methods and timings

  • We use trusted courier and/or postal services for delivery.

  • Delivery timescales are estimates, not guarantees, and may be affected by seasonal demand, weather, or courier delays.

  • We aim to dispatch orders within a reasonable time from confirmation; at busier periods it may take longer, and we will communicate any significant delays where possible.

Delivery areas

  • We currently ship within the South West of England.

  • We do not ship to locations where transit times or regulations would prevent flowers arriving in good condition.

  • If you place an order to a location we cannot serve, we will contact you to cancel and refund the order

Packaging and product condition

  • We pack flowers carefully to protect them in transit, but some minor movement or bruising can occur.

  • On arrival, please unpack your flowers promptly, refresh stems, and follow any care instructions included to help them recover from travel.

  • Slight variation in colour, size and stem length is natural with farm‑grown flowers.

Customer responsibilities

  • Please provide a full and accurate delivery address, including any access notes (e.g. safe place, gate code, or neighbour details if appropriate).

  • Once an order has been dispatched, changes to address or delivery instructions may not be possible.

  • If the courier leaves your parcel in a safe place or with a neighbour according to the instructions you provided or their standard practice, this is treated as delivered.

Missed deliveries and delays

  • If you are not at home, the courier may: attempt redelivery, leave the parcel in a safe place, or deliver to a neighbour, depending on their policy.

  • We are not responsible for delays caused by factors beyond our control (for example, courier issues, road closures, extreme weather).

  • If your order has not arrived within a reasonable time after the estimated delivery date, please contact us so we can investigate.

Damaged or missing items

  • If your flowers or items arrive damaged or in poor condition, please contact us within 24 hours of delivery with your order number and photos of the issue.

  • Where appropriate, we may offer a replacement, partial refund, or full refund, depending on the circumstances.

  • If an item is missing from your order, we will either send the missing item or arrange a refund for that part of the order.

Cancellations and changes

  • If you need to cancel or change your order, please contact us as soon as possible.

  • Once your order has been prepared or dispatched, cancellation or changes may not be possible.

Contact

If you have any questions about shipping or an issue with your order, please contact:

​

​​

We may update this shipping policy from time to time. Any changes will apply to orders placed after the updated policy is published.

bottom of page